FAQs

How long is processing & shipping?

Processing is done within 1-2 business days. Shipping takes approximately 3-5 business days. When your item is shipped, you will receive an email with your tracking number. 

Do you offer returns or exchanges?

Due to the current pandemic, we are unable to accept returns or exchanges. If you are unsure about an item you are looking to purchase, please feel free to request more pictures or inquire about dimensions. However, if you have an issue with your order, please contact us within 48 hours so the issue can be rectified.

Can I request a certain charm or a custom charm?

If you wish to order custom charms, please email us at bigdrip4sale@gmail.com.

Do you offer discounts?

We offer a variety of discounts. 

Do you offer wholesale?

 

How do I contact someone directly?